Refund policy

We want to make sure that you to have the best experience with our products and our service, so we have established a 30-day return policy, which means you have 30 days after receiving your item to request a refund or exchange. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

TO START A RETURN FOR REFUND:

  1. Contact us at help@feelsos.com Please explain the issue in detail and we will try our best to get back to you within 48 hours.
  2. If your request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or refund will not be accepted. 
  3. Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  4. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. However, if more than 15 business days have passed since we’ve approved your return, please contact us at Help@feelsos.com

Unfortunately, we cannot accept returns on sale items or gift cards.

TO RETURN AN ITEM FOR EXCHANGE:

If you decide you need a different size or color, the fastest way to exchange an item and get something different is to actually go through the RETURN FOR REFUND process with the item you originally received, and once the return is accepted, make a separate purchase for the new item.

DAMAGES OR OTHER ISSUES
We work hard to make sure all of our orders and products are handled with the utmost care, but we know that issues can still occur. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

 

You can always contact us for any questions at help@feelsos.com

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.