Pre-orders
Right now every SOS tee is a pre-order. Pre-orders ship the week of October 26. You're charged at checkout, and you can cancel for a full refund any time before your order ships. If the ship week changes, we'll email you right away. Once your order ships, everything below applies as usual.
Where we ship
We ship within the United States, including Alaska, Hawaii, and APO/FPO addresses. We don't ship internationally yet. If you're outside the US and want SOS, email help@feelsos.com and we'll let you know when that changes.
Processing time
In-stock orders are packed and shipped within 1 to 2 business days. Orders placed on weekends or holidays go out the next business day. You'll get a confirmation email when you order and a second email with tracking once it ships.
Delivery estimates
Standard shipping takes 3 to 7 business days after your order ships. It's free on orders over $80 and calculated at checkout below that.
Delivery windows are estimates from the carrier, not guarantees. Weather, holidays, and carrier delays happen and are outside our control. Alaska, Hawaii, and APO/FPO addresses typically take longer.
Tracking
Your tracking number arrives by email as soon as your order ships. It can take up to 24 hours for the carrier to scan the package and start showing movement. If the link looks dead at first, give it a day.
Wrong address
We ship to the address you enter at checkout, so double-check it before you pay. If you catch a mistake, email help@feelsos.com right away. If the order hasn't shipped yet, we can usually fix it. Once it's with the carrier we can't reroute it, and packages returned to us as undeliverable are refunded minus the shipping cost.
Lost, stolen, or damaged
If tracking says delivered but the package isn't there, check with your household and neighbors first, then give it 48 hours. Carriers occasionally scan early. If it still hasn't turned up, email us and we'll sort it out.
If your order arrives damaged, send us a photo within 30 days and we'll replace it. You don't need to ship anything back.
Returns
See our Refund Policy for returns and exchanges.
Questions
Email help@feelsos.com. A real person answers.